Terms of Service
These are the initial Terms of Service for Just Talk Shop. Please read them — they’re written to be readable.
1. Agreement
These Terms of Service (“Terms”) are a contract between Just Talk Shop, Inc. (“Just Talk Shop,” “we,” “us”) and the business that subscribes to or uses the Just Talk Shop service (“you,” “your shop”). By creating an account or using the service, you accept these Terms on behalf of your business, and you represent that you’re authorized to do so and are at least 18 years old.
Just Talk Shop is a business-to-business service. It is offered to companies, not consumers.
If you and Just Talk Shop sign a separate written agreement (such as a master services agreement or order form), that agreement controls where it conflicts with these Terms.
2. The service
Just Talk Shop is an AI-native field service management platform for HVAC and refrigeration contractors: work order management, dispatch, technician messaging via AI agents, scheduling, invoicing support, and related features. Each subscribing shop runs on its own isolated, single-tenant deployment.
The service is under active development. Features may be added, changed, or removed as the product evolves. We’ll use reasonable efforts to avoid removing functionality your shop depends on without notice.
3. Accounts
You’re responsible for the accounts you and your staff create — keep credentials secure, keep account information accurate, and tell us promptly if you suspect unauthorized access. You’re responsible for activity that happens under your shop’s accounts.
4. Fees and payment
- Quarterly, in advance. Just Talk Shop is quoted as a monthly rate and billed quarterly, in advance — each quarter is invoiced and paid before the quarter it covers begins. There is no long-term contract; your subscription renews each quarter until you cancel. Other billing intervals may be agreed in writing.
- Payment. Payments are processed by Stripe, typically via ACH bank transfer. You authorize us (through Stripe) to charge your payment method each billing cycle.
- Price changes. We may change pricing with at least 30 days’ notice; changes take effect at your next billing cycle after the notice period. If you don’t want the new price, cancel before it takes effect.
- Taxes. Fees don’t include taxes. Where applicable law requires it (including Tennessee sales tax on remotely accessed software), we’ll collect the required tax in addition to fees.
- Non-payment. If a payment fails, we’ll notify you and retry. If it remains unpaid after reasonable notice, we may suspend the service until the balance is settled.
- 30-day guarantee. If your technicians aren’t using Just Talk Shop within the first 30 days of your onboarding, tell us and we’ll refund your first quarter in full — every dollar paid, not a credit and not a prorated balance. The guarantee is measured on use, so it applies whether or not you liked it; it applies once, to your first billing period.
5. Cancellation and termination
- You can cancel anytime. Cancellation takes effect at the end of the billing period you have already paid for — you keep the service through the quarter you bought, and nothing renews after it. There is no termination fee. Outside the 30-day guarantee above, we don’t refund an unused part of a period already begun, except where the law requires it or we’ve separately agreed in writing.
- We can terminate for cause. We may suspend or terminate your access if you materially breach these Terms and don’t cure the breach within 15 days of notice, or immediately for serious violations (such as unlawful use or attacks on the service).
- Your data on exit. You own your data. On request — at any time, not only at cancellation — we’ll provide a complete export of your shop’s data within 7 days. We delete your data on request as described in our Privacy Policy. These rights are the same for every client on every plan.
6. Your data and your responsibilities
- You own your data. Everything your shop and its technicians put into Just Talk Shop — customer records, work orders, photos, messages, invoices — is yours (“Customer Data”). You grant us a limited license to host and process Customer Data to provide the service, and to use it in aggregated or de-identified form (so it no longer identifies your shop or your customers) to improve the service. We do not sell Customer Data and we do not use it to train public AI models.
- You’re responsible for what you put in. You represent that you have the right to store and process the Customer Data you provide — including your own customers’ names, addresses, and phone numbers — and that your use of it through Just Talk Shop complies with applicable law.
- Communications compliance is yours. If you use information in Just Talk Shop to call, text, or email your customers, you are responsible for having any required consent and for complying with applicable communications laws, including the Telephone Consumer Protection Act (TCPA), state telemarketing and do-not-call laws, and CAN-SPAM. Just Talk Shop does not obtain those consents for you.
- Regulatory records are yours. Where the law makes your shop the record-keeper — for example, EPA Section 608 refrigerant records — Just Talk Shop provides tooling to help you capture and keep records, but you remain the responsible record-keeper. Verify your records and keep required copies.
7. Acceptable use
Don’t: use the service to break the law; upload malicious code; probe, disrupt, or overload the service or its infrastructure; attempt to access another shop’s deployment or data; resell or white-label the service without our written agreement; or reverse engineer the service except where the law grants that right regardless of contract.
8. AI features — read this section
Just Talk Shop uses artificial intelligence throughout: AI agents read technician messages and photos, draft work orders, propose dispatch plans, and summarize information. AI matters:
- AI output can be wrong. Language models make mistakes — they can misread a message, mislabel a part, or produce a plausible-sounding error. AI outputs in Just Talk Shop are assistive, not authoritative.
- You provide the oversight. You and your staff are responsible for reviewing business-critical outputs — dispatch decisions, invoices, regulatory records, anything you act on — before relying on them.
- It’s not professional advice. Just Talk Shop does not provide, and its outputs are not a substitute for, the judgment of a licensed technician, accountant, lawyer, or other professional.
We work continuously to make the AI accurate and useful, but we do not warrant that any AI output is correct or complete.
9. Intellectual property
We own the Just Talk Shop service — the software, models’ orchestration, designs, and everything that makes it run — and all rights not expressly granted to you are reserved. You get a limited, non-exclusive, non-transferable right to use the service for your business while subscribed. If you send us feedback or suggestions, we can use them without obligation to you.
10. Confidentiality
Each of us will protect the other’s non-public business information received through this relationship, use it only for purposes of the relationship, and not disclose it to third parties except to service providers under similar duties or as required by law.
11. Third-party services
The service depends on third-party platforms — for example, Telegram for technician messaging, Stripe for payments, and QuickBooks if you connect it. Those services have their own terms, and we aren’t responsible for their availability or conduct. If a third-party platform changes or discontinues in a way that affects Just Talk Shop, we’ll use reasonable efforts to adapt.
12. Disclaimer of warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI OUTPUTS WILL BE ACCURATE OR COMPLETE.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY; AND (b) EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS, EITHER PARTY’S CONFIDENTIALITY BREACHES, OR LIABILITY THAT CANNOT BE LIMITED BY LAW.
14. Indemnification
You will defend and indemnify Just Talk Shop against third-party claims arising from your Customer Data, your communications to your customers (including claims under the TCPA or similar laws), or your breach of Section 6 or 7.
15. Changes to these Terms
We may update these Terms as the service evolves. For material changes, we’ll notify active subscribers (for example, by email) at least 30 days before they take effect. Continuing to use the service after changes take effect means you accept them; if you don’t, cancel before they do.
16. Governing law and disputes
These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-laws rules. Disputes will be resolved in the state or federal courts located in Tennessee, and both parties consent to their jurisdiction and venue. Before filing anything, contact us — we’re a small company and we’d rather fix the problem.
17. Miscellaneous
If a provision of these Terms is unenforceable, the rest still stand. Our failure to enforce a provision isn’t a waiver. You may not assign these Terms without our consent, except to a successor in a merger or sale of your business; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. These Terms, the Privacy Policy, and any signed agreement between us are the entire agreement.